Who should take ServiceNow training?
This course is for entry-level system administrators, help desk techs, and IT support staff. Anyone who uses or needs to learn to use the workflow automation platform called ServiceNow should take this course.
Learning ServiceNow Online Training
Taught by
Beginner
This beginner-friendly ServiceNow course is built for aspiring system administrators, IT support pros, and anyone new to enterprise ITSM. Learn how to navigate the ServiceNow platform, manage tasks and users, and customize dashboards that streamline workflows. You’ll build hands-on skills with lists, forms, visualizations, and AI-driven workspaces — everything you need to support modern service management at scale.
Subscription options
What you'll learn
- Navigate and customize ServiceNow lists and forms
- Manage tasks, user accounts, and role assignments
- Filter and edit ticket data to streamline workflows
- Create visualizations and reports from ServiceNow tables
- Configure role-based user interfaces in workspaces
- Understand ServiceNow’s core platform concepts and structures
FAQs
Is it hard to learn to use ServiceNow?
Not if you have some basic IT experience. The hardest part is understanding how lists, forms, and workflows fit together. This course walks you through real tasks like managing tickets, users, and workspaces, so you build confidence through practical examples, not just reading about it.
What will I learn by taking ServiceNow training?
You'll learn how to navigate ServiceNow’s interfaces, manage and track tasks, organize users and roles, create custom views, and turn raw data into dashboards and visual reports. You’ll also get a solid foundation in workspace customization and entry-level system admin tasks.
What jobs can I get by taking ServiceNow training?
This training prepares you for roles like ServiceNow Administrator, IT Support Specialist, or Service Desk Analyst. It’s also a strong stepping stone toward higher-paying system administrator or ServiceNow developer jobs once you get more hands-on experience.
Who is this for?
This course is for entry-level IT professionals, system admins, and help desk staff who are starting to work in ServiceNow environments. If you need real-world skills to manage tickets, users, and services inside ServiceNow, this course builds your foundation with practical, task-focused training.
What our learners say
This is the gold standard of video training. You always hear in grade school or college that the best teachers are the ones who are passionate in their field. The CBT Nuggets team are extremely passionate and get you motivated for the material.
Awesome, Top notch, I am super excited and thankful for CBT Nuggets. I am starting to get addicted to CBT Nuggets. I hope that there's no cure!!!
CBT Nuggets is exactly what I needed.
Study plan
Download the free ServiceNow study plan to complete this course in about 7 hours.
Download study plan